How Can We Help You?
Welcome to the Roman Voyages Help Centre. Our support team is available to assist travel agents, corporate partners and customers with bookings, ticketing, payments, changes, refunds and other travel-related services.
Online customer support is available 24/7.
B2B Portal Support
Get assistance with:
- New B2B account registration
- Account verification and activation
- Login or password problems
- User permissions and account security
- Wallet balances and credit facilities
- Booking history and transaction reports
- Technical problems with the portal
Never share your portal password or verification code with another person. Contact us immediately if you suspect unauthorized access.
Flight Bookings and Ticketing
Our team can assist with:
- Fare searches and availability
- Domestic and international bookings
- Ticket issuance and confirmation
- Passenger-name verification
- Baggage and fare-rule information
- Special-service requests
- Ticketing deadlines
- E-tickets and travel itineraries
All fares, seats and booking classes are subject to airline availability and may change without prior notice. A reservation is not fully confirmed until the ticket has been issued successfully.
Changes, Cancellations and No-Shows
For changes or cancellations, contact us as early as possible.
Airline penalties, fare differences, service fees and availability may apply. Failure to cancel a booking before departure may result in a no-show, cancellation of remaining flights or loss of the ticket’s value.
Please provide:
- B2B agency or account name
- PNR or booking reference
- Ticket number
- Passenger’s full name
- Travel Date
- The change or cancellation requested
Refund Assistance
Refund eligibility and processing times are determined by the airline’s fare rules and policies.
Roman Voyages will submit eligible refund requests to the airline. Refunds can be credited only after approval and settlement by the airline or relevant supplier. Processing times may vary, and any estimated completion date is indicative unless mandatory law provides otherwise.
To request a refund, provide the PNR, ticket number, passenger name, reason for cancellation and any supporting documents.
Payments and Account Balances
For payment-related support, we can assist with:
- Bank-transfer confirmation
- Portal wallet balances
- Invoice and payment reconciliation
- Credit facilities
- Failed or pending transactions
- Refund credits
- Payment discrepancies
Always confirm the latest official bank details with Roman Voyages before transferring funds. Do not send complete payment-card details, PINs, passwords or security codes by email or chat.
ADM and Booking Compliance
Agency Debit Memos may be issued by airlines for booking, ticketing, refund, payment or fare-rule violations.
The applicable Booking Owner—including a travel agency, corporate travel agency, branch or authorised portal user—is responsible for ADMs and related charges arising from its bookings.
Common ADM causes include:
- Incorrect fares, taxes or commissions
- Duplicate or speculative bookings
- Booking churning
- Married-segment violations
- Hidden-city or back-to-back ticketing
- Incorrect booking class or validating carrier
- Unauthorised refunds, exchanges or voids
- Card chargebacks or payment fraud
- Failure to follow airline booking policies
ADM notices must be reviewed immediately. Any dispute must be submitted with complete supporting evidence before the stated deadline.
Schedule Changes and Flight Disruptions
Airlines may change flight times, routes, terminals or operating carriers.
If your booking is affected, Roman Voyages can help review the available options, which may include:
- Accepting the new schedule
- Rebooking on an alternative flight
- Requesting an eligible refund
- Contacting the airline for additional assistance
Options are subject to airline policy, availability and applicable passenger-rights legislation.
Hotels, Holidays and Other Services
Contact our team for assistance with:
- International holiday packages
- Hotel reservations
- Visa assistance
- Travel insurance
- Airport transfers
- Corporate travel
- Group travel
- Pilgrimage travel
- Tailor-made itineraries
Supplier conditions, cancellation policies and processing times may vary according to the service booked.
Before Contacting Support
To help us respond quickly, please include:
- Your name and agency or company name
- B2B account or agency ID
- PNR, order or booking reference
- Ticket number, if available
- Passenger’s full name
- Travel date and route
- A clear description of the problem
- Relevant screenshots or documents
For privacy and security, do not send account passwords, one-time codes, complete card numbers or card-security codes.
Contact Roman Voyages
- General support : info@romanvoyages.com
- Reservation Support : reservation@romanvoyages.com
- Accounts Support : accounts@romanvoyages.com
- Holidays Support : holidays@romanvoyages.com
Italy telephone
- +39 081 365 7314
Italy mobile support
- +39 375 553 2500
- +39 375 887 9233
- +39 350 119 3032
India support
- +91 88910 97346
- +91 75940 58974
Registered office
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Roman Voyages
Corso Vittorio Emanuele II 205
84014 Nocera Inferiore (SA), Italy
Roman Voyages — Reliable travel assistance whenever you need it.